Try these checks first
- Read the message on screen and copy the correlation ID if one is shown.
- Confirm you are in the intended tenant, workspace, and project.
- Refresh once. Avoid repeatedly submitting the same action.
- Check whether another administrator changed your membership, credits, or capability access.
- If the issue affects everyone, ask an administrator to check service status and recent audit events.
Sign-in and permission problems
- Session expired: sign in again, then return to the project.
- Permission denied: ask a Workspace Admin to verify project membership; support cannot infer authorization from a forwarded link.
- Wrong organization: sign out and choose the correct organization during sign-in.
- Invitation expired: ask an administrator to send a new invitation.
Upload and processing problems
- Rejected file: check format, size, password protection, and file integrity.
- Parsing warning: replace the file with a text PDF or clearer scan when citations cannot be verified.
- Run remains queued: allow for other workspace activity; do not start duplicates.
- Run failed: open the failure detail, retain the run and correlation IDs, and use Resume only when the interface offers it.
- Report appears incomplete: confirm all candidates completed and no human review step remains open.
Contact support
Send the smallest useful diagnostic description through your organization’s approved support channel.
- Tenant and workspace name.
- Project name and run ID, when applicable.
- Approximate time and timezone.
- What you expected and what happened.
- Correlation ID and the exact visible error message.
- Browser and operating system.
Note: Do not send passwords, API keys, full documents, or sensitive source passages. Support will arrange an approved secure path if content is required.